Wellness Plans FAQ

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Wellness Plans FAQ 2017-11-09T16:41:29+00:00

Pets First Plans Frequently Asked Questions

Wellness Plans for Dogs  | Wellness Plans for Cats
Wellness Plan Signup | Wellness Plans FAQ

Plan Information:

Canine: Adult & Senior Complete Care

Why should I sign-up my pet for the Pets First Wellness Plan?

The Pets First Wellness Plan is a yearly plan that covers basic wellness care that is vital for your pet’s health.  Our plan provides comprehensive physical examinations and protection from common infectious diseases and parasites.  Your pet can pick up these problems on walks, in your backyard, at grooming facilities, and boarding kennels. The plan includes Rabies, Bordetella, Leptospirosis, and Distemper/Adenovirus/Parvovirus/Parainfluenza (DAPP). The plan includes parasite and infectious disease testing: Heartworm Test for dogs, and Feline Leukemia (FeLV)/Feline Immunodeficiency Virus (FIV) Test for cats, and Intestinal Parasite Screening for both species.  Each pet will also receive a preventative deworming to keep you and your family safe from worms.  We advise 2 wellness check-ups per year, and you will have the opportunity for 2 additional exam visits whether your pet is sick or healthy while signed up on the plan.  In Florida, we recommend monthly parasite prevention year-round to keep your pet protected from heartworms that come from mosquitos, intestinal parasites, fleas, and ticks.  You will receive 15-25% off any item invoiced outside the Wellness Plan.

Which diagnostic test are included in “Senior Lab Work”?

Senior Blood work includes a 12-Chemistry Panel plus a Complete Blood Count and/or a T4 for Thyroid levels. A urinalysis may be an additional diagnostic test.

Which diagnostic tests are included in “Annual Lab Work”?

Annual Blood Work includes a 6-Chemistry Panel plus Complete Blood Count.


Contract Agreement Information:

How long is the contract agreement for?

The agreement is for 365 days if you sign up your pet today for the Wellness Plan. The Wellness Plan services are used on “wellness” visits but you may use one exam as a medical exam.

Can I upgrade my plan during the 12 months?

Yes, you can upgrade your plan at any time.  The Wellness Plan will reset all new items included in your new plan.  Once a new agreement is signed, it is set in place for 12 months.

Can I substitute other tests or procedures for ones in the plan?

The plans and prices are set by the included items with discounts for the annual agreement.  Substitutions are not allowed.

If services in the plan do not get used, does that change my plan price?

No, there is no discount or refund for services not used and wellness services cannot be transferred to sick visits or carried over to the next year.  The plans are for preventive care and are not considered insurance.  However, the plans do include heavily discounted prices for services and can be used for diagnosis as well.  Your plan’s services are completed during two comprehensive appointments yearly.  This means that the wellness services and procedures paid for should get used if scheduled within the 12 months on your plan.

How do I renew my Wellness Plan at the end of the 12 months?

The contract will be automatically renewed unless cancelled by either party with 30 days’ notice.  A payment in full can be paid up front or you can set up monthly credit card payments.  The enrolled credit card will stay on file.

What happens if I move, need to cancel my pet’s plan, or my pet passes away?

Plan services are provided at weighted discounts under an annual agreement.  Agreements may be cancelled at any time in writing.   However, under the monthly payment option, services may have been performed that have not been fully paid for.   In this situation, the client is responsible for the remaining payments on the plan or the full retail value of services or discounts used under the plan less payments made (whichever is less).  Clients will have the option of cancelling the plan and settling the account as described above or continuing to have the monthly fees charged to the enrolled credit card.