Wellness Plans FAQ

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Wellness Plans FAQ 2018-04-17T14:02:53+00:00

Frequently Asked Questions

Plan Information:

Why should I sign-up my pet for the Pets First Wellness Plan?
The Pets First Wellness Plan is a yearly plan that covers basic wellness care that is vital for your pet’s health.  Our plan provides comprehensive physical examinations and protection from common infectious diseases and parasites.  Your pet can pick up these problems on walks, in your backyard, at grooming facilities, and boarding kennels. The plan includes Rabies, Bordetella, Leptospirosis, and Distemper/Adenovirus/Parvovirus/Parainfluenza (DAPP). The plan includes parasite and infectious disease testing: Heartworm Test for dogs, and Feline Leukemia (FeLV)/Feline Immunodeficiency Virus (FIV) Test for cats, and Intestinal Parasite Screening for both species.  Each pet will also receive a preventative deworming to keep you and your family safe from worms.  We advise 2 wellness check-ups per year, and you will have the opportunity for 2 additional exam visits whether your pet is sick or healthy while signed up on the plan.  In Florida, we recommend monthly parasite prevention year-round to keep your pet protected from heartworms that come from mosquitos, intestinal parasites, fleas, and ticks.  You will receive 20% off any item invoiced outside the Wellness Plan.

Contract Agreement Information:

How long is the contract agreement, and how do I renew my Wellness Plan?
The contract is effective on the start date for an initial term of 12 months and will automatically renew on the anniversary of the start date in each succeeding year for subsequent periods of one year until the client or the provider cancels the contract.

Can I add Dental Care or Advanced Care options during the 12 months?
Yes, you can upgrade your plan with an add-on at any time. Once a new agreement is signed, it is set in place for 12 months. The new plan will have a new start date and will be in effect for a new 12-month term with automatic renewals on the anniversary of the new start date.

Can I substitute other tests or procedures for test and procedures included in the plan?
The plans and prices are set by the included items with discounts for the annual agreement. Substitutions are not allowed.

If services in the plan do not get used, does that change my plan price?
No, there is no discount or refund for services not used and wellness services cannot be transferred to sick visits or carried over to the next year. The plans are for preventive care and are not considered insurance.

What is the PetFirst Core Vaccine Guarantee?
PetsFirst Longlife Wellness Plan will reimburse reasonable treatment costs in cases where your pet contracts a disease for which it has been vaccinated by PetsFirst.

What happens if I move, need to cancel my pet’s plan, or my pet passes away?
Plan services are provided at weighted discounts under an annual agreement. Agreements may be canceled at any time in writing. However, under the monthly payment option, services may have been performed that have not been fully paid for. In this situation, the client is responsible for the remaining payments on the plan or the full retail value of services or discounts used under the plan less payments made (whichever is less).

What’s the difference between a PetsFirst Wellness Plan and pet insurance?
Most pet insurance only covers treatment for illness and injury. Wellness Plans are the foundation of preventive care to prevent illness and injury ahead of time. Wellness plans spread the cost of your pet’s routine veterinary care over affordable monthly payments. Pet insurance premiums are based on breed and age causing your monthly premium to skyrocket. Wellness plans are essentially a loyalty membership for all breeds of any age and include a discount towards all veterinary services and products.

Is there a discount for services that are not included in a plan?
Yes, you will receive a 20% discount on ALL veterinary products and services. Discounts apply to flea and heartworm prevention, medications, post-surgical medications, surgical procedures, vaccines not included in the core vaccines included with your plan, medical tests or services, and over the counter products. All promotions outside of the wellness plan are not valid.